Return Policy
At Moderna,we strive to ensure your complete satisfaction with your purchase. If you are not satisfied with your product for any reason, you can return it according to the terms below.
Return Conditions:
- You can return products within 14 days of receiving them.
- Products must be in their original condition and unused, with the original packaging.
- Some products may not be returnable, such as underwear or opened items.
How to Return:
- Contact us via [email or phone] to inform us of your return.
- Fill out the return form provided with your order (if available).
- Send the product to the address we provide.
Return Shipping Fees:
- The customer may bear the return shipping cost.
- If the product is defective or not as described, we will cover the shipping cost.
Refunds:
- A full refund will be issued once we receive the returned product.
- Refunds will be processed through the same payment method used for the purchase.
Exchanges:
If you wish to exchange the product, please follow the same return process, and we will send the replacement once we receive the returned item.
Return Exceptions:
- Used or damaged items caused by personal use cannot be returned.
- Custom or sale items may not be eligible for return.